Informed Consent: Your Privacy and Our Practice
When you seek coaching or counselling services from Cluny Peak, we'll ask for your consent to collect and use your personal information. You have the right to withdraw this consent at any time.

Counsellors are required to maintain appropriate records of each session and contact with you. We collect, store, use, and disclose your personal information in line with the BC Association of Clinical Counsellors (BCACC) guidelines and British Columbia's Personal Information Protection Act (PIPA). We only collect and use personal information that's relevant to providing the therapeutic services you've requested.

This information helps us to:

Provide you with counselling services.

Respond to your phone or email inquiries.

Handle billing and send receipts.

Offer resources to enhance your therapy experience.

Organize consultations.

Manage your appointments.

All your information is protected under the Personal Information Protection Act (PIPA).

How We Protect Your Records
Your confidential records are stored electronically using Jane App Practice Management Software, which is compliant with PIPA.You can find out more information on the Jane website at https://jane.app/security-and-trust.

In line with the ethical standards of the BCACC, your clinical records will be kept for seven years. After this period, they will be securely destroyed.

Accessing Your Records
If you wish to access copies of your records or have them transferred, please submit a written request to Cluny Peak. We will respond to your request within 30 days. Please note that fees are associated with these requests.

Informed Consent

Consent for Collection & Use Of Personal Information.
In seeking counselling services from Cluny Peak, consent is sought for the collection and use of personal information and can be withdrawn at any time.

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